Search among the top brands by number of locations
Join us for a demo where we'll discuss how Realytics can support your business growth and adaptability in changing market conditions
Managing Partner, Global Business Development
Search among the top brands by number of locations
Join us for a demo where we'll discuss how Realytics can support your business growth and adaptability in changing market conditions
Managing Partner, Global Business Development
Search among the top brands by number of locations
Join us for a demo where we'll discuss how Realytics can support your business growth and adaptability in changing market conditions
Managing Partner, Global Business Development
Search among the top brands by number of locations
Join us for a demo where we'll discuss how Realytics can support your business growth and adaptability in changing market conditions
Managing Partner, Global Business Development
Available by subscription
Available by subscription
See what factors influence SDS performance in the Malaysia and how they change over time
See what factors influence SDS performance in the Malaysia and how they change over time
Join us for a demo where we'll discuss how Realytics can support your business growth and adaptability in changing market conditions
Managing Partner, Global Business Development
Search among the top brands by number of locations
Discover your traffic workload during different times of the day
In Cafés & Restaurants
In Cafés & Restaurants
An analysis of SDS' competitors in the Malaysia
An analysis of SDS' competitors in the Malaysia
In Cafés & Restaurants
·Jul – Sep 25
SDS is right in the middle
Sample of brands in the same percentile
Top-5 brands that brand's customers also visit
Cafés & Restaurants
Market performance shows brand's share of foot traffic, revealing its competitive strength and customer preference in the industry.
SDS's MARKET PERFORMANCE is at the 49th percentile, indicating a below average/lagging market position. This means SDS captures less foot traffic compared to most competitors. Performance peers in the same percentile range include Lucy’s Kitchen 6 Storey, The Wagyu Tavern (JB) - No Pork, No Lard, Pak Punjab Restaurant, Sate Kajang HJ Samuri, HALLS Cafe, and SAN105 Korean BBQ Restaurant (Sutera Mall).
Customer satisfaction reflects brand perception and loyalty, directly impacting retention and revenue growth. High CSAT scores are crucial for sustainable success.
SDS's overall customer satisfaction is 73%, a 16.2 percentage point increase year-over-year, indicating improved customer perception. Johor shows the highest CSAT at 73% with a 22.9 percentage point increase. Selangor has 72% with 3.1 percentage point increase, and Putrajaya has 73% with 4.3 percentage point increase.
Average check reveals customer spending habits and pricing effectiveness, influencing revenue per transaction and overall profitability.
The average check for SDS in Johor is 37.90 MYR, while in Selangor it is 29.30 MYR. There is no growth value for both states. The overall average check data is missing, so it is impossible to compare the current average check with the previous period.
Outlet count indicates market reach and brand presence, influencing accessibility and potential customer base across different regions.
SDS has 20 outlets in Johor, 4 in Selangor, 2 in Negeri Sembilan, and 1 each in Kedah, Putrajaya, and Pahang. Johor has the highest number of outlets, indicating a strong presence in that state.
Identifying top competitors and cross-visitation patterns helps refine marketing strategies and understand customer preferences within the competitive landscape.
The top competitors for SDS, based on customer cross-visitation, are OldTown White Coffee (38.46%), Restoran Al-Safa Taman Universiti (34.39%), Simple Fried Rice - Sutera Mall Best Food (31.22%), Ground Floor Kopi (30.32%), and NEW CHAPTER CHILL & PLAY CAFE (28.96%). This indicates customers who visit SDS also frequently visit these brands.
Understanding traffic workload by hour helps optimize staffing, manage resources, and improve customer experience during peak and off-peak times.
SDS experiences peak traffic workload between 17:00 and 20:00, with the highest workload at 18:00 (68.58%) and 19:00 (68.51%). Traffic is minimal between 0:00 and 8:00. This data suggests optimal staffing during evening hours.
Analyzing consumer segments by gender and generation informs targeted marketing and positioning strategies, maximizing engagement and brand resonance.
SDS's customer base shows a higher affinity towards women (124 index) and Gen X (151 index), indicating these segments are overrepresented. Men are underrepresented (78 index), as are Gen Z (67 index). Gen Y is slightly overrepresented (106 index).