Search among the top brands by number of locations
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Managing Partner, Global Business Development
Search among the top brands by number of locations
See what factors influence Caffè Nero performance in the Italy and how they change over time
See what factors influence Caffè Nero performance in the Italy and how they change over time
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Available by subscription
An analysis of Caffè Nero' competitors in the Italy
An analysis of Caffè Nero' competitors in the Italy
Top-5 brands that brand's customers also visit
Discover your traffic workload during different times of the day
Join us for a demo where we'll discuss how Realytics can support your business growth and adaptability in changing market conditions
Managing Partner, Global Business Development
In Cafés & Restaurants
In Cafés & Restaurants
In Cafés & Restaurants
·Jun – Aug 25
Caffè Nero is in the top 14% of brands
Sample of brands in the same percentile
Cafés & Restaurants
Market performance percentile shows brand's foot traffic share, revealing competitive strength and customer preference in the industry.
Caffè Nero's Market Performance in Italy is at the 86th percentile, indicating an average/above average market standing within the Cafe & Restaurants industry. This means Caffè Nero attracts more customers than a significant portion of its competitors. Performance peers in similar range: Fior di Gelato, Al Boschetto Ristogrill, Bella Costa, Trattoria Bar La Scaparina, Mr Wok, Bar Iolanda.
Customer satisfaction (CSAT) reflects brand perception and loyalty, directly impacting repeat business and revenue growth. High CSAT is crucial.
Caffè Nero's overall CSAT is 83%, a decrease of 17.4 percentage points year-over-year. In Apulia, CSAT is 94%, with a decrease of 5.6 percentage points. The dynamic CSAT data shows fluctuation between 80% and 87.5% from May to July 2025. While CSAT is generally positive, the yearly decrease warrants attention.
Outlet count reflects brand reach and market presence. Growth indicates expansion, while stability suggests market consolidation.
Caffè Nero has a total of 12 outlets in Italy, distributed across multiple regions. Lombardy, Piedmont and Emilia-Romagna have 2 outlets each, while Tuscany, Campania, Lazio, Apulia, Marche, Calabria and Sicily each have 1 outlet.
Identifying top competitors by cross-visitation reveals direct rivals and shared customer base, crucial for strategic positioning.
Autogrill is Caffè Nero's top competitor with a cross-visitation rate of 10.53%. Other competitors include THE BELLS PUB, My Poke, Mago di Oz and Bar Ristorante Pizzeria La Scampagnata, each with a 5.26% cross-visitation rate. This indicates shared customer interest in these brands.
Traffic workload by hour uncovers peak times and customer flow, enabling efficient staffing and targeted promotions.
Caffè Nero experiences peak traffic workload between 07:00 and 11:00, with the highest traffic at 09:00 (49.79%). Traffic is lowest between 01:00 and 05:00. This data allows for optimized resource allocation and focused marketing during peak hours.
Understanding consumer segments by gender and generation informs targeted marketing, enhancing engagement and brand affinity.
Caffè Nero's customer base shows Men (142%) is overrepresented, while Women (49%) is underrepresented relative to the average consumer. Gen X (193%) has a high affinity, while Gen Y (70%) is under-indexed. This data informs tailored marketing strategies for these segments.