Search among the top brands by number of locations
Join us for a demo where we'll discuss how Realytics can support your business growth and adaptability in changing market conditions
Managing Partner, Global Business Development
Search among the top brands by number of locations
Join us for a demo where we'll discuss how Realytics can support your business growth and adaptability in changing market conditions
Managing Partner, Global Business Development
Search among the top brands by number of locations
Join us for a demo where we'll discuss how Realytics can support your business growth and adaptability in changing market conditions
Managing Partner, Global Business Development
Search among the top brands by number of locations
Join us for a demo where we'll discuss how Realytics can support your business growth and adaptability in changing market conditions
Managing Partner, Global Business Development
Available by subscription
Available by subscription
See what factors influence Caffè Nero performance in the Italy and how they change over time
See what factors influence Caffè Nero performance in the Italy and how they change over time
Join us for a demo where we'll discuss how Realytics can support your business growth and adaptability in changing market conditions
Managing Partner, Global Business Development
Search among the top brands by number of locations
Discover your traffic workload during different times of the day
In Cafés & Restaurants
In Cafés & Restaurants
An analysis of Caffè Nero' competitors in the Italy
An analysis of Caffè Nero' competitors in the Italy
Top-5 brands that brand's customers also visit
In Cafés & Restaurants
·Jun – Aug 25
Caffè Nero is in the lower 18% of brands
Sample of brands in the same percentile
Cafés & Restaurants
Market performance percentile shows brand's share of foot traffic, revealing its competitive strength and customer preference in the industry.
Caffè Nero's market performance in Italy is in the lower 18%, indicating a critically low market standing. This means the brand captures a smaller share of foot traffic compared to competitors. Performance peers in the same percentile range include In Vineria - Bevitoria Urbana, Accademia der Cacio e Pepe, Varius Osteria Moderna, del Ceccottino, Ristorante Bar Bocciolo and Blackout.
Customer satisfaction (CSAT) reflects customer happiness, impacting loyalty and brand reputation. High CSAT often correlates with repeat business and positive word-of-mouth.
Caffè Nero's overall customer satisfaction is 86%, a decrease of 13.8 percentage points year-over-year. This decline suggests a potential issue in service or product quality. Apulia shows the highest CSAT at 97%, but also a decrease of 3.3 percentage points. The CSAT trend shows fluctuations between 80% and 91.67% during the reporting period.
Outlet count indicates brand reach and market presence. A larger number of outlets can signify greater accessibility and brand visibility for customers.
Caffè Nero has a total of 13 outlets in Italy. Lombardy, Piedmont and Emilia-Romagna each have 2 outlets, representing the highest concentration. Tuscany, Campania, Lazio, Apulia, Marche, Calabria and Sicily each have 1 outlet.
Competitor analysis identifies key rivals and customer overlap. Understanding cross-visitation patterns informs strategies to attract and retain customers.
The top competitors for Caffè Nero in Italy, based on customer cross-visitation, are Chef Express West Campagnola and Autogrill, both with 10.53% cross-visitation. Molo 31, Quanto Basta and Coco bar each have 5.26% cross-visitation.
Traffic workload by hour reveals peak and off-peak times. This insight helps optimize staffing, manage resources, and tailor promotions to maximize efficiency.
Caffè Nero experiences peak traffic between 8:00 AM and 10:00 AM, with the highest workload at 9:00 AM (48.74). Traffic is lowest between 3:00 AM and 5:00 AM. There is a significant increase in traffic starting at 6:00 AM.
Understanding consumer segments enables targeted marketing. Tailoring strategies to gender and generation enhances engagement and brand resonance.
Caffè Nero's customer base shows a high affinity for men (index of 143) and Gen X (index of 193), indicating these segments are overrepresented compared to the average consumer. Women (index of 51) and Gen Y (index of 70) are underrepresented.