Search among the top café & restaurant brands by number of locations
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Managing Partner, Global Business Development
Search among the top 10,053 café & restaurant brands by number of locations
Search among the top café & restaurant brands by number of locations
In Cafe & Restaurants
·May – Jul 25
Shangri-La is in the top 3% of brands
Sample of brands in the same percentile
See what factors influence Shangri-La performance in the Cambodia and how they change over time
See what factors influence Shangri-La performance in the Cambodia and how they change over time
Available by subscription
Available by subscription
An analysis of Shangri-La' competitors in the Cambodia
An analysis of Shangri-La' competitors in the Cambodia
Top-5 brands that brand's customers also visit
Discover your traffic workload during different times of the day
Join us for a demo where we'll discuss how Realytics can support your business growth and adaptability in changing market conditions
Managing Partner, Global Business Development
In Cafe & Restaurants
In Cafe & Restaurants
Search among the top 10,053 café & restaurant brands by number of locations
Cafe & Restaurants
Market Performance percentile reveals competitive strength and customer preference within the Cafe & Restaurants industry.
Shangri-La holds a 97th percentile, indicating a leading market position. This signifies it captures a substantial share of customer traffic. Its performance peers include ភោជនីយដ្ធាន សម្រស់ព្រៃប្រស់-Somros Prey Pros Restaurant, Koneko KH, All Blue 海鲜自助餐, Primetime Pizza, Hong sin restaurant, and Soul- Authentic Indian Restaurant.
Customer Satisfaction reflects brand perception, driving loyalty and repeat business in the competitive Cafe & Restaurants sector.
Shangri-La's overall customer satisfaction (CSAT) is 95%, a 5.9 percentage point increase year-over-year. Phnom Penh shows a 95% CSAT. The CSAT dynamic data shows fluctuations between 88.89% and 100% within the analyzed period, showing improvements in customer service and experience.
Number of Outlets signifies market reach, influencing brand visibility and customer access in the Cafe & Restaurants industry.
Shangri-La has 4 outlets located in Phnom Penh. This indicates a focused presence within the capital city. No growth data is available, suggesting a stable footprint during the reporting period.
Competitor analysis highlights key rivals and cross-visitation patterns, informing competitive strategies and customer retention.
Shangri-La's top competitors based on customer cross-visitation include Bun Cafe, 53 CENTRAL Coffee & Pho - Phsar Thmey, ហ្វឺ កាំង - Phở Kang, 邵汇大虾, and Hokke Yakiniku. Each of these brands sees a 7.69% cross-visitation rate from Shangri-La's customers, signaling shared customer interests.
Traffic Workload insights allow for operational adjustments, optimizing staffing and resource allocation during peak hours.
Shangri-La experiences peak traffic workload between 11:00 AM and 1:00 PM, and again between 6:00 PM and 9:00 PM. Traffic is minimal between midnight and 10:00 AM. The highest traffic workload is at 7:00 PM (61.18%), while the lowest is between 1:00 AM and 9:00 AM.
Understanding consumer segments allows for tailored marketing, improving engagement and resonance with target demographics.
Women show an affinity index of 113, suggesting this segment is overrepresented compared to the average consumer. Men have an affinity index of 92, indicating they are underrepresented. Gen X segment shows affinity index of 217, also suggesting this segment is highly overrepresented compared to the average consumer, while Gen Y affinity index is 90, indicating underrepresentation.