Search among the top café & restaurant brands by number of locations
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Managing Partner, Global Business Development
Search among the top 10,053 café & restaurant brands by number of locations
Search among the top café & restaurant brands by number of locations
In Cafe & Restaurants
·May – Jul 25
Shangri-La is in the top 12% of brands
Sample of brands in the same percentile
See what factors influence Shangri-La performance in the India and how they change over time
See what factors influence Shangri-La performance in the India and how they change over time
Available by subscription
Available by subscription
An analysis of Shangri-La' competitors in the India
An analysis of Shangri-La' competitors in the India
Top-5 brands that brand's customers also visit
Discover your traffic workload during different times of the day
Join us for a demo where we'll discuss how Realytics can support your business growth and adaptability in changing market conditions
Managing Partner, Global Business Development
In Cafe & Restaurants
In Cafe & Restaurants
Search among the top 10,053 café & restaurant brands by number of locations
Cafe & Restaurants
Market Performance shows brand's share of foot traffic, revealing its competitive strength and customer preference in the industry.
Shangri-La holds the 88th percentile in the Cafe & Restaurants industry in India, placing it in the average/above average tier. This percentile indicates that Shangri-La outperforms approximately 88% of its competitors in terms of market presence. Competitors in similar percentile ranges include: Das Surti Khaman, Biriyani.Com, TheplaCo, LEO Desserts Triprayar, HIMACHALI DHAM, and Baithack.
Customer satisfaction is crucial as it reflects customer loyalty and impacts brand reputation and revenue. Increased satisfaction often leads to repeat business.
Shangri-La's overall customer satisfaction (CSAT) is 67%, a 10.7 percentage point increase year-over-year, indicating improved customer perception. Karnataka shows a particularly high CSAT of 84%, with a significant growth of 34.2 percentage points, suggesting successful strategies in that state. The CSAT dynamic data shows consistently high satisfaction around 91.67% during April-June 2025.
Tracking the number of outlets indicates brand reach and expansion, influencing market presence and accessibility to consumers.
Shangri-La has outlets in multiple states, with Maharashtra and Karnataka each having 2 outlets. Arunachal Pradesh, Uttarakhand, and Uttar Pradesh each have 1 outlet. Outlet presence shows geographic distribution across India.
Identifying key competitors helps understand the competitive landscape and allows for strategic differentiation and targeted marketing efforts.
Shangri-La's top competitors, based on cross-visitation, include Toddy shop, Palguni Tha Toddy Tide, Bar and Restaurant, Hotel Devi Prasad, and Hotel High Street, each with 10% cross visitation. It means that customers that visited Shangri-La also visited those competitors.
Analyzing traffic workload by hours helps optimize staffing, manage resources, and improve customer experience during peak times.
Traffic workload peaks between 14:00 and 17:00, reaching a high of 60.54 at 16:00. The lowest traffic workload occurs between 1:00 and 5:00. The restaurant is busiest in the afternoon and early evening, with lighter traffic overnight.
Understanding consumer segments by gender and generation is strategically important for targeted marketing and effective positioning.
The affinity index for Women is 37, while for Men is 118. Gen X shows an affinity index of 340, indicating this generation is strongly overrepresented among Shangri-La's consumer base. Gen Y has an affinity index of 68 indicating they are underrepresented.