Search among the top café & restaurant brands by number of locations
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Managing Partner, Global Business Development
Search among the top 10,053 café & restaurant brands by number of locations
Search among the top café & restaurant brands by number of locations
In Cafe & Restaurants
·May – Jul 25
Heb's is in the top 1% of brands
Sample of brands in the same percentile
See what factors influence Heb's performance in the Kosovo and how they change over time
See what factors influence Heb's performance in the Kosovo and how they change over time
Available by subscription
Available by subscription
An analysis of Heb's' competitors in the Kosovo
An analysis of Heb's' competitors in the Kosovo
Top-5 brands that brand's customers also visit
Discover your traffic workload during different times of the day
Join us for a demo where we'll discuss how Realytics can support your business growth and adaptability in changing market conditions
Managing Partner, Global Business Development
In Cafe & Restaurants
In Cafe & Restaurants
Search among the top 10,053 café & restaurant brands by number of locations
Cafe & Restaurants
Market performance indicates brand's share of foot traffic, revealing competitive strength and customer preference within the industry.
Heb's holds a leading market performance in Kosovo's Cafe & Restaurants industry with a percentile of 99. This indicates a strong competitive position. Performance peers include Shaban Grill House, Hotel Te Liqeni, Extreme Pizza, Restaurant Beska, Albanezi Restaurant Traditional Food, and Liburnia, all within a similar leading range.
Customer satisfaction reflects brand perception, impacting loyalty and revenue. Monitoring CSAT helps identify areas for service and product improvements.
Heb's customer satisfaction (CSAT) is 38%, a significant decrease of 38.2 percentage points year-over-year. In the District of Prishtina, CSAT is 34%, with a decrease of 49.7 percentage points. CSAT varies between 11.54% and 66.67% during the reporting period.
Outlet count reflects market presence, affecting brand reach and accessibility. Tracking outlet distribution informs expansion and coverage strategies.
Heb's has a total of 16 outlets across Kosovo. The majority (8) are located in the District of Prishtina. Districts of Prizren, Peja and Ferizaj each contain 2 outlets. Districts of Mitrovica and Gjilan each contain 1 outlet.
Competitor analysis identifies key rivals, enabling strategic positioning. Understanding customer overlap informs competitive advantages and marketing efforts.
The top competitors for Heb's, based on customer cross-visitation, are Shtëpia e Bardhë (17.65%), Qebaptore "BUQJA" (11.76%), Trofta e Drinit (11.76%), Restaurant Sharr Mount (11.76%), and Sarajeva Steak House (11.76%).
Traffic workload identifies peak hours, enabling optimized staffing. Understanding traffic patterns enhances customer experience and resource allocation.
Heb's experiences peak traffic workload between 11:00 AM and 8:00 PM, with a maximum around 8:00 PM. The lowest traffic occurs between 4:00 AM and 6:00 AM. Optimized staffing during peak hours can improve customer service.
Understanding consumer segments enables targeted marketing. Tailoring strategies to demographics improves engagement and campaign effectiveness.
Heb's customer base shows a higher affinity towards women (77%) and an over-representation of Gen X (161%). Marketing strategies should consider the preferences and behaviors of these dominant segments.